![]() ![]() ) has permission to send on behalf of a whole domain (e.g. Sender Policy Framework (SPF) shows that another server (e.g. Then go to Setup | Email | Compliance BCC Email and pop in the same email address. I normally call mine and hide from the organisation/internal address lists if at all possible. You really don’t want this stuff cluttering up your inbox. Like backups, no use in setting it up after an “incident” – this one needs to be set in advance to be of use.Īll that is required is a separate email address, which you may have to ask your IT department to provide. ![]() It can also give rapid visibility over an incorrectly configured process that has sent out too many emails. You get the whole body of the message and you aren’t restricted to 30 days – so you can look on in horror as you see that an email has been sent out incorrectly for months. Searches in a normal email inbox are far easier than looking in the Email Log Files. If (when!) a user gives you incomplete information you can use your email provider’s search function to help identify the email. What’s the benefit? Well, if someone says “X hasn’t received this” it’s easy to check the whole message straight away. The title may sound officious, but Compliance BCC is really handy for troubleshooting.īy adding an email address you (or, hopefully, your nominated email address) get BCC’d copies of all the emails that Salesforce sends out including Workflow and Process Builder email alerts, chatter messages and individual emails (not password reset mails or import completion notifications though). Campaign Monitor, Mailchimp) so learn the techniques once, and you can help improve the effectiveness of other tools too.Ĭompliance BCC Email for help with troubleshooting DMARC – tells other systems to reject the email if it’s not from a trusted sourceĬompliance BCC, SPF and DKIM can all be set up separately from one another, so you can do one at a time, and test them, using the tools provided at the end of this guide.īONUS! Most of the principles mentioned here also apply to any third party mass email products you might be using (e.g.DKIM – has anyone altered your emails between them being sent by yourself, and being received by the recipient’s email server?.SPF – prove that Salesforce has the authorisation to be sending email on your behalf.Compliance BCC – an easy win, to help you understand what’s being sent out from Salesforce).We’re going to go through how to set these up: Help avoid warnings, like the one above, by following the advice in this guide!! Just like with Salesforce’s enforced MFA rollout, you need to be making changes or you could find yourself out in the cold. You send the emails out, but how do you ensure they are received and don’t end up in a spam bucket? Security enhancements are being made to improve reputation and delivery. It’s still an important vector for communications but with flaws due to its design heritage. Email is so 2005, and yet traffic volumes are still growing 4% per year.
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